Holland Residential

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Lifestyle Enhancement Coordinator

Lifestyle Enhancement Coordinator

Job ID 
2017-5603
Location 
US-CA-Los Angeles
Office 
Sofia
Unit Count 
600
Type 
Regular Full-Time
Posted Date 
8/2/2017
Category 
Property - Administrative

More information about this job

Overview

 

The Lifestyle Enhancement Coordinator greets all visitors to and Residents of the property, provides customer support and information about the community as well as organizes Resident functions and events.  

 

 

This is an excellent opportunity to apply your talent, vision, drive, and experience to our Residential Team.

 

Responsibilities

  • Meets and greets all visitors to and Residents of the property, providing customer support and information about the community, both in-person and via telephone. Represents Holland Residential and the community in a professional and friendly manner at all times.
  • Interview prospective Residents to determine if the community meets the needs of the Guest, and qualifies the Guest for tenancy. Maintain contact with the Prospective Resident until a lease has been accomplished, within the community or elsewhere. This may be done by follow-up phone calls, thank-you notes, Manager’s letters, newsletter mailing lists, etc.
  • Acts as a liaison for Residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding Resident issues.
  • Maintains accurate knowledge of all information regarding the community, including pricing, availability, unit floor plans, and amenities as well as the condition of all vacant units, models and common areas.
  • Studies and understands all lease documents and policies of the community, and is able to explain all lease agreements, policies and addenda to new and current Residents clearly and confidently.
  • Efficiently and accurately prepares all lease paperwork for each Resident, and maintains all Resident files according to Holland Residential Standard Operating Procedures.
  • Collects security deposits, rents and all other funds associated with leasing and documents each transaction properly in the community’s management software system.
  • Maintain accurate documentation of all leasing activity including, but not limited to, phone calls, Guest visits, new leases and lease renewals, on a daily basis. Enter all activity into property management software on a daily basis.
  • Responsible for overseeing and usage of petty cash for resident events.
  • Record and communicate all Maintenance Requests in a timely manner and follow up with Residents as required by Property Manager.
  • Communicates all unit status changes and make-ready schedules with the Maintenance staff.
  • Maintains a working knowledge of all marketing efforts and assists Management staff with developing promotions and advertisements.
  • Maintains confidentiality of sensitive documents and information regarding both Resident’s personal information, and confidential information regarding Holland Residential and Holland Partners’ Group.
  • Regularly inspects the community grounds, common areas, models, vacant units, and office areas. Offers recommendations to the managers regarding compliance and/or needed improvements.
  • Maintain a proper inventory of supplies sufficient for providing service and maintaining operations in the administrative office. Purchase or request the purchase of supplies as needed.
  • Adhere to the company’s safety programs, policies and procedures.
  • Participate in company training classes, as required.
  • Remain up-to-date on all state laws regarding non-payment and delinquent accounts.
  • Handle all resident issues in a timely manner, providing proper documentation and informing Property and Assistant Property Manager as needed.
  • Assists in developing and participates in various leasing programs to ensure their success.
  • Maintain current market studies. Stay apprised of new communities, specials and promotions in the area. 
  • Develop and implement resident retention and lease renewal programs. Maintain the lease expiration schedule to ensure occupancy levels are maintained according to company guidelines.  Identifies hard-to-rent units and creates strategies to create value.
  • Assists Property Manager in the completion of various daily, weekly, and monthly reports in a timely and accurate manner. Weekly reports must be accurately completed and sent to Regional Manager and corporate office each Sunday by the end of the day.
  • Understands and applies principles of Fair Housing.
  • Responsible for understanding Landlord-Tenant laws.
  • Follows guidelines of community operating budget.
  • Provides miscellaneous services and information to Residents, at their request, as well as signs for and distributes deliveries.
  • Becomes active in the local business community and develops a rapport with the residential community. Assists in creating the community newsletter.
  • Organizes, attends and monitors various community recreational and social activities.
  • Maintains a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
  • Represents the community and Holland Residential in a professional manner at all times. Conforms to company apparel standards and  sets a positive example for all associates
  • Set up activities prior to start time and clean up activity/event area upon conclusion.
  • Coordinate special events such as holiday parties, pool parties, or meet your neighbor events.
  • Update activities board/calendar with materials and fliers. Keep the activities board neat and up to date.
  • Maintain community blog site and all other forms of social media.
  • Generate resident e-mail flyers with activity schedule.
  • Engage regularly with the residents and guests so they are aware of the events and activities taking place.
  • Maintain and distribute up to date information on local events (farmers markets, new business opening, community classes etc.).
  • Maintain an upbeat, energetic, fun environment. Demonstrate enthusiasm,      energy, drive, and positive attitude.
  • Perform all other duties as directed by the Property Manager, and assist the overall team effort in any

 

 

Qualifications

Education: High school diploma or equivalent is required.  A college degree or related coursework is preferred. 

 

Experience:Two to three years of customer service experience required. One year experience in event planning or activity coordination preferred. Minimum of one year sales experience is preferred.

 

Knowledge, Skills and Abilities Required:

  • Excellent communications and organizational abilities
  • Competency in Microsoft Word, Excel and Outlook. Yardi software preferred
  • Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance
  • Ability to understand and clearly explain legal documents
  • Ability to deal well with people and develop a positive rapport
  • Strong diplomacy skills
  • Strong verbal and written communication skills
  • Ability to accurately perform basic to intermediate mathematical functions
  • Independent decision making ability
  • The ability to prioritize and perform multiple tasks concurrently
  • Strong customer service orientation

 

Attendance: Position requires ability to work any of the seven days of the week, 52 weeks of the year.  Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job.  Position requires the ability to serve on-call, as scheduled or necessary.

 

Equipment: Position requires use of basic office equipment including computer, telephone, facsimile, and photocopier.  Position may require individuals to furnish their own vehicle or to use a vehicle provided by the property to transport customers, tools and/or supplies around the property.  Persons must be able to drive the vehicle without jeopardizing the safety of themselves, fellow employees and residents.    

 

This position also requires:

  • Driver’s License
  • Other licenses and certifications as required by state law
  • Ability to lift or move up to 20 pounds
  • Hearing and visual ability to observe and detect signs of emergency situations
  • Fluency in English both verbally and non-verbally. 

 

The Lifestyle Enhancement Coordinator represents and promotes Holland's Core Values of Great People, Great Business, Deliver Exceptional Customer Service and Have Fun!