Holland Residential

  • Customer Service Assistant

    Location US-CA-Los Angeles
    Posted Date 3 weeks ago(10/25/2018 5:56 PM)
    Job ID
    2018-6444
    Office
    Grace Tower
    Unit Count
    TBD
    Type
    Regular Full-Time
    Category
    Property - Administrative
  • Overview

    The Customer Service Assistant is responsible for providing administrative support to the on-site Sales Team while providing excellent customer service in accordance with Holland Partner Group’s Core Values.

    Responsibilities

    • Prepare, compile, and maintain lease/resident files for move-ins.
    • Provide general administrative and clerical support to the property team.
    • Conduct unit walks and prepare keys and welcome gifts for each move in.
    • Act as a liaison for residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding resident concerns.
    • Maintain accurate knowledge of all information regarding the lease document, community, amenities, condition of all vacant units, models and common areas.
    • Collect security deposits, rents and all other funds associated with leasing and document each transaction properly in the community’s management software system.
    • Maintain communication with the Sales and Maintenance Teams regarding the status of units, work orders, etc.
    • Promote positive online reviews to support reputation management goals.
    • Maintain confidentiality of sensitive documents and information.
    • Regularly inspect the customer journey path (including online advertising) to ensure information accuracy and property cleanliness.
    • Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
    • Organize, attend and monitor various community recreational and social activities.
    • Prepare and distribute correspondence as needed.
    • Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
    • Represent the community and Holland Partner Group in a professional manner at all times.
    • Conform to company apparel standards and set a positive example for all Associates.
    • Perform all other duties as directed and assist the overall team effort in any way possible.

    Qualifications

    Education:  High school diploma or equivalent is required.  A college degree or related coursework is preferred. 

    Experience:  Six months of customer service, administrative assistant, and/or sales experience required.

    Knowledge, Skills and Abilities Required:

    • Thorough knowledge of Landlord Tenant and Fair Housing Laws.
    • Excellent communications and organizational skills.
    • Skilled in Microsoft Word, Excel and Outlook. Yardi software preferred.
    • Basic office organizational skills.
    • Ability to understand and clearly explain legal and lease documents.
    • Ability to work well with people and develop a positive rapport.
    • Strong diplomacy skills.
    • Strong verbal and written communication skills.
    • Ability to accurately perform basic to intermediate mathematical functions.
    • Independent decision-making ability within set parameters.
    • Ability to prioritize and accurately perform multiple tasks concurrently.
    • Strong customer service orientation.
    • Ability to maintain a high level of attention to detail in a fast-paced environment.

    Attendance: Position requires ability to work any of the seven days of the week, 52 weeks of the year.  Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job. 

    This position also requires:

    • Successful completion of the Sales Certification process
    • Ability to lift or move up to 20 pounds
    • Hearing and visual ability to observe and detect signs of emergency situations
    • Fluency in English both verbally and non-verbally

    We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

     

    This is an excellent opportunity to apply your talent, vision, drive, and experience to our Residential Team.

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