The Concierge meets and greets all visitors and Residents of the property, provides excellent customer support and information about the community.
This is an excellent opportunity to apply your talent, vision, drive, and experience to our Residential Team!
The Concierge provides miscellaneous services and information to Residents, at their request, as well as signs for and distributes deliveries, etc. This position acts as a liaison for Residents and management, ensuring excellent communication, while maintaining documentation of all interactions and follow-up regarding Resident issues. The Concierge represents Holland Residential and the community in a professional and friendly manner at all times. This dynamic individual must possess strong communication abilities, phone etiquette and excellent customer service skills. Performs all other duties as directed by the Property Manager, and assist the overall team effort in any way possible. This position will require weekends.
Must have competency in the following:
Excellent communication and organizational abilities
Ability to deal well with others and develop a positive rapport
Strong diplomacy skills
Intermediate to advanced computer literacy to include knowledge of all MS Office programs and the internet
Telephone, fax, photocopier
Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance
Great verbal and written communication skills
Independent decision making ability
Initiative and resourcefulness
Strong customer service orientation
Fluency in English both verbally and non-verbally
Education: High school diploma or equivalent is required. A college degree or related coursework is preferred.
Experience: One to two years of customer service or hospitality experience required. Minimum of one year sales experience is preferred.
Physical requirements: Ability to lift, push and pull up to a maximum of 40lbs. Hearing and visual ability to observe and detect signs of emergency situation required.
The Concierge represents and promotes Holland's Core Values of Great People, Great Business, Deliver Exceptional Customer Service and Have Fun!